Privacy Policy

Privacy Notice

This Privacy Notice describes the data that Hopper collects about you when you use the Hopper apps, websites, and services (the “Services”), and how Hopper uses and discloses that data. This Notice also explains your rights, including your rights to request information about Hopper’s data processing, and/or deletion of your data.

First, we want you to know that Hopper will never sell your data or information. Hopper uses and discloses your data only to provide the Services to you, for example to book your next trip or notify you when we see a deal that you won’t want to miss. Hopper works hard to protect your data. If you have any questions about your data, you can always reach our Privacy team by emailing us at privacy@hopper.com.

1. The Information Hopper Collects.

Information You Provide. When you create a Hopper account, you may be required to provide and verify your mobile phone number. To make travel bookings using the Hopper Services or to communicate to Hopper for other purposes, you may be required to provide additional personal information including, for example, your name, address, email, government identification or third-party rewards numbers, date of birth, gender, and payment information. You may also be required to provide this personal information for any individual(s) on whose behalf you make travel booking(s).
Your Device. When you use or access Hopper Services, Hopper receives information about the computers, phones, or other web-connected devices and browsers that you use. The device information Hopper receives includes attributes such as the device or browser type, operating system, hardware and software versions, display settings, language, region, currency, and time zone settings, mobile carrier, your IP address, and any device, operating system or advertising identifiers.
Geolocation Data. Hopper receives geolocation data from your device solely for the purpose of populating search fields, such as the “origin airport” field within the flight search section of the app, or to allow you to search for nearby pickup locations within the cars search section of the app. Hopper does not retain your geolocation data. You can decline to provide geolocation data using your app settings.
Cookie Data. When you visit Hopper websites, Hopper uses “cookies” and/or similar identifying technology on your device(s) to collect data, including cookie IDs, settings, and usage data. Please refer to Hopper’s Cookie Statement, as part of Hopper’s Supplemental; Privacy Notice attached to this Notice, for more information.

2. How Hopper Uses Your Information.

To Provide, Improve and Personalize the Services. Hopper stores and uses the data it collects for the following purposes:

to provide and support the Services for you, including by making bookings, supporting your bookings, and notifying you about deals;
to personalize the Services for you, such as by watching or suggesting trips or other products and deciding which products to offer;
to analyze and improve the Services and products, such as by marketing to you and measuring the effectiveness of our marketing;
to develop new products (based on usage trends);
to ensure the security of the Services, such as by verifying the validity of an attempted booking or payment, which may also include the use of automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity; and
to comply with applicable accounting, legal and regulatory requirements.

To Communicate with You. Hopper also uses the data you provide to communicate with you about your travel bookings, about deals on travel that you are watching or may be interested in, and/or about other Hopper products and services that we think you may be interested in. Hopper may communicate with you via in-app push notifications, email, phone, SMS, or other messaging means based on contact information that you provide.

3. When Hopper Shares Your Information.

To Make Travel Bookings. When you request to make a travel booking, Hopper may share your data to third-party travel service suppliers (such as airlines, hotels, rental car providers, or insurance providers) and their data-processing partners, and/or to Hopper’s third-party travel booking partners (such as a Global Distribution System provider) only as necessary to complete your booking. Hopper’s travel-booking partners will use and disclose your data only as necessary to complete your Hopper travel booking. Third-party travel service suppliers (such as airlines, hotels, rental car providers) that you select are not controlled by Hopper, and any data disclosed to them will be subject to that supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through Hopper.
To Vendors that Help Hopper Provide the Services. Hopper works with a number of third-party processing partners who help us provide and improve the Services. These partners include cloud-hosting services, data analytics and processing services, communication management (support) services, technology integration partners, survey partners, and payment and fraud-prevention service providers. These third-party processing partners have access to your data only as necessary to perform their functions for Hopper, and they are not permitted to share or use your data for any other purpose. They are also required to follow the same data security practices that Hopper employs.
As Required by Law. Hopper may share information with law enforcement and governmental entities, or in response to legal requests, only when necessary as required by law, or in the good-faith belief that such action is required by law, such as in response to a facially valid judicial, or other governmental entity, order, subpoena or warrant. Hopper may also share information with law enforcement if we have a good-faith belief that such disclosure is necessary to detect, prevent and address fraud, unauthorized use of the Services, violations of our terms or policies, or other harmful or illegal activity.
For Marketing and Analytics Purposes. When you use the Hopper Services, Hopper may share your device advertising identifier (e.g., IDFA on iOS and GAID on Android) or cookie information, if you have enabled these features in your device settings, with third parties for the purpose of analyzing the effectiveness of Hopper marketing activities and/or future marketing activities. You can disable, opt-out, and prevent the sharing of this information in your device or browser settings without impacting your ability to use the Services.

4. Your Rights to Your Personal Information. Hopper provides all Users, regardless of your country of residency, with rights to access (receive a copy of), rectify, and/or delete your personal information. You may also object, or withdraw consent, to future processing of your data by Hopper. You may make any such requests to Hopper by emailing us at privacy@hopper.com, and by subsequently verifying your identity as requested by Hopper. Absent exceptional circumstances, there is no fee for such requests and Hopper will respond within thirty (30) days, or otherwise as required by law. Please note that certain Services that require data processing may no longer be available to you following a request for data deletion or cessation of processing. If you are a resident of Canada, California (United States), or the European Union, you may have additional rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), California Consumer Privacy Act of 2018 (CCPA), and General Data Protection Regulation (GDPR), respectively. These rights are explained in our Supplemental Privacy Notice following this notice.

5. International Data Transfer. Hopper shares information globally within the Hopper Companies (as defined in our Terms of Service), including its global subsidiaries, and to the external processing partners and third-party suppliers mentioned above. Your information may, for example, be transferred or transmitted to, or stored and processed by, Hopper group entities and/or third-party data processors located in the United States, Canada, or other countries outside of where you live, as necessary for the purposes as described in this Notice and to provide the Services to you. Hopper utilizes standard contract clauses, relies on the European Commission's adequacy decisions about certain countries, as applicable, and obtains your consent for these data transfers to the United States and other countries. By using the Services, you consent to these international data transfers.

6. Information About Minors. The Hopper Services are not intended for or directed to persons under the age of 16, and we do not knowingly collect personal information from persons under the age of 16 without obtaining parental consent. An adult making a booking on behalf of a person under the age of 16 consents to the collection and use of data about such person. If we learn that personal information has been collected on the Services from persons under 16 years of age and without verifiable consent, then we will take the appropriate steps to delete this information.

7. How Hopper Protects Your Information. Hopper employs industry standard procedures and other accepted best practices to protect the information that we collect, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Hopper therefore cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If you believe your personal information has been compromised, please contact us as set forth in the "Contact Us" section below.

8. Non-Covered Privacy Practices. Please note that this Notice does not cover the privacy practices relating to the personal information of job applicants, employees and other Hopper personnel. Please refer to those separate websites for applicable privacy policies.

9. Changes to this Notice. Before we make changes to the way we collect, use, and disclose your information, we will make available a revised version of this Notice via the Services. If possible, or where required by law, we will notify you of the change and give you the opportunity to review the revised Notice before you choose to continue using the Services. By continuing to use the Services following publication of any update, you consent to the updated Notice.

10. Contact Us. If you have any questions or comments about this Notice or your personal data, or to make an access, deletion, or correction request, or to exercise any other applicable rights, you can email us at privacy@hopper.com, or by mail to: Hopper, Inc., 5795 Avenue de Gaspe, Montreal, Quebec, H2S 2X3, Canada.

Supplemental Privacy Notice for Residents of Canada, California (U.S.), and the European Union

This Supplemental Privacy Notice (“Notice”) supplements Hopper’s Privacy Notice and explains: (1) how Hopper collects and uses Personal Information with specific reference to the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA), California Consumer Privacy Act of 2018 (CCPA), and General Data Protection Regulation (GDPR); and; (2) your rights under each of these laws and regulations.

1. Definition of “Personal Information”

Hopper uses the Personal Information that it collects from you in accordance with our Privacy Notice, and otherwise in accordance with PIPEDA, CCPA, and GDPR. Hopper does not sell your Personal Information. The term “Personal Information,” for purposes of each of the above-referenced Laws, means:

Law/Regulation	Meaning of “Personal Information”
CCPA	Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is aggregated or information that cannot be reasonably linked to you.
PIPEDA & GDPR	Information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Law/Regulation

Meaning of “Personal Information”

CCPA

Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is aggregated or information that cannot be reasonably linked to you.

PIPEDA & GDPR

Information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2. Data Controllers

The following Hopper group entities act as the Controller for data collected from you in each of the following jurisdictions:

Jurisdiction	Data Controller
United States	Hopper (USA), Inc., 265 Franklin St., Suite 1702, Boston, MA 02110
Canada	Hopper (Canada), Inc., 2020 10060 Jasper Ave Tower 1, Edmonton, AB T5J 3R8
European Union	Hopper Travel Ireland, Ltd., Mespil Business Centre, Mespil House, Sussex Road, Dublin 4

3. Categories of Information Collected, Used, Shared

The following Hopper group entities act as the Controller for data collected from you in each of the following jurisdictions:

JCategories of Personal Information Collected	Examples of How Personal Information is Used	Categories of Persons to Whom Personal Information is Shared
Identifiers (e.g., real name, alias, postal address, internet protocol address, email address, passport number, or other similar identifiers). Commercial information, including records of products or services purchased, or considered, or other purchasing or consuming histories or tendencies. Internet or other electronic network activity information, including your interactions with the Hopper website or applications.	Providing, personalizing, and improving the Services. Facilitating bookings, insurance, and payment transactions, and offering and providing Hopper products. Ensuring security of the Services. Communicating with you. Performing Hopper business analytics.	Third-party travel service suppliers and third-party booking service partners, and their respective data-processing partners. Hopper data-processing providers and service vendors. Law enforcement or other third parties in connection with legal requests. New owners, in the event of a change of ownership or control of all or part of Hopper or our Services. Hopper Companies.

4. Sources of Information

Hopper receives Personal Information from you, including information that you provide or from your usage of the Services, and from your device(s). This collection of data is explained in our Privacy Notice. The categories of sources from which we’ve collected or received Personal Information include:

Source	Information Collected
You	To make travel bookings using the Hopper Services or to communicate to Hopper for other purposes, you may be required to provide personal information including, for example, your name, phone number, address, email, government identification or third-party rewards numbers, date of birth, gender, and payment information. You may also be required to provide this personal information for any individual on whose behalf you make a travel booking Hopper collects information about the travel bookings and transactions that you make, and the content, pages, and travel services that you access and interact with, and how you use the Services, including products that Hopper offers. Hopper collects information about your communications to us, such as for purposes of customer support.
Your Device(s)	Hopper collects information from and about the computers, phones, browsers, and other web-connected devices you use to access the Services.

Source

Information Collected

You

To make travel bookings using the Hopper Services or to communicate to Hopper for other purposes, you may be required to provide personal information including, for example, your name, phone number, address, email, government identification or third-party rewards numbers, date of birth, gender, and payment information. You may also be required to provide this personal information for any individual on whose behalf you make a travel booking

Hopper collects information about the travel bookings and transactions that you make, and the content, pages, and travel services that you access and interact with, and how you use the Services, including products that Hopper offers.

Hopper collects information about your communications to us, such as for purposes of customer support.

Your Device(s)

Hopper collects information from and about the computers, phones, browsers, and other web-connected devices you use to access the Services.

5. Lawful Bases for Processing

Hopper collects, uses, processes and discloses personal information based on: (i) the need to process data to carry out Hopper’s contractual obligations to you; (ii) your consent, for the uses and purposes set forth in Hopper’s Privacy Notice; and/or (iii) based on Hopper’s legitimate interest in delivering, improving, and providing the Services, consistent with the purposes for which you provided the data to Hopper, where such interest is not overridden by your rights. Hopper will store personal information for an indefinite period of time as necessary to continue to provide the Services to you.

6. Consumer Rights - California Residents

If you are a California Resident, you have the following rights under the CCPA:

Right to Access: You have the right to request that Hopper disclose to you the Personal Information that we collect, use, or disclose, and information about our data practices;
Right to Request Deletion: You have the right to request that Hopper delete your Personal Information that we have collected from you; and
Right to Non-Discrimination: Hopper will not discriminate against you for exercising any of these rights by either: (a) denying goods or services; (b) charging different prices or rates for goods or services, including through discounts; or (c) providing a different level or quality of goods or services. Please note that deletion of data necessary to the Services (such as bookings and transactions) will make these Services unavailable to you.

7. Consumer Rights - Canada Residents

If you are a resident of Canada, you have the right under PIPEDA to request from Hopper:

information about the existence, use, and disclosure of your personal information;
a copy of such information; and
an account of the use that has been made or is being made of this information and an account of the third parties to which it has been disclosed.

8. Consumer Rights - European Union Residents

If you are a resident of the European Union, you have the following rights under GDPR:

Right to Access: You have the right to request that Hopper disclose to you the Personal Information that we collect, use, or disclose, and information about our data practices;
Right to Request Deletion: You have the right to request that Hopper delete your Personal Information that we have collected from you;
Right to Rectify: You have the right to request that Hopper correct any of your Personal Information used or stored by Hopper;
Right to Data Portability: You have the right to request the export of electronic data in a reasonable usable form;
Right to Withdraw Consent, and/or Object to or Restrict Processing: You have the right to request that Hopper cease or restrict its processing of your personal information, in certain circumstances, including where Hopper’s processing is based on its legitimate interests rather than your consent.

You also have the right to lodge a complaint about Hopper’s data practices with a supervisory authority. For more information, you can visit the European Commission's page on Data Protection.

9. Exercising Consumer Rights

You may exercise your rights and make requests for information or deletion by emailing us as privacy@hopper.com. Please note that to protect your information and the integrity of our Products, we may need to verify your identity before processing your request. In some cases we may need to collect additional information to verify your identity, such as a government issued ID.

10. Cookie Statement

“Cookies” are small pieces of text sent as files to your computer or mobile device when you visit most websites. When you use the Services, cookies may be delivered by Hopper (“first-party” cookies) or delivered by a third-party provider (“third-party” cookies). Cookies are either session cookies or persistent cookies. Session cookies enable Hopper to recognize and link the actions you take during a single browsing session. Persistent cookies enable Hopper to recognize you as an existing user, and these cookies are stored on your system or device until they expire, or until you delete them. Hopper also may use other technologies similar to Cookies, including (and all are referred to as “Cookies”):

Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.
Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.
Scripts are pieces of JavaScript code that launch automatically when certain webpages load, to determine whether users view associated advertisements.
Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.

Types of Information Collected Using Cookies. As explained in Hopper’s Privacy Notice, the types of information that we collect through cookies include: IP address; Device ID; Viewed pages; Browser type; Browsing information; Operating system; Internet Service Provider; Whether you have responded to, or interacted with, an advertisement; Referring or referred links or URLs; and Features used and activities engaged in on our sites and in our apps.

How we use Data Collected Using Cookies. Hopper uses Cookies on the Hopper website for a number of reasons, including to: (i) Help us improve your experience when visiting our sites; (ii) Fulfill transactions and ensure our sites perform as intended; (iii) Remember your preferences, such as language, region, or currency; (iv) Provide you with relevant advertising and analyze performance of the ads; (v) Enable you to return to previous travel searches; (vi) Identify errors on our sites; (vii) Help with data protection and potentially detect and investigate malicious or fraudulent activity; (viii) Help us understand traffic to our site, including time and date of the visit, time and date of the last visit, and other information; and (ix) Analyze how well our sites are performing.

Types and Functions of Cookies.

Essential Cookies. Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.

Functional Cookies. We want to make sure when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on any Hopper site.

Analytics Cookies. We use analytics cookies to understand our site’s performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors interact with the sites, like the number of clicks visitors made on a given page, their mouse movements and scrolling activity, the search words visitors used, and the text visitors enter into various fields. We also use Analytics Cookies to test different designs and features for our site, determine effectiveness of our advertising, and to improve our services, including your experience on our site., For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. This Cookie Statement does not cover such third-parties’ use of your information.

Advertising Cookies. Hopper and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third-parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third-parties include business partners who collect information when you view or interact with one of (1) their advertisements on our sites or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. Hopper does not have access to the cookies these third-parties may use to collect information about your interests, and the information practices of these third-parties are not covered by this Cookie Statement or our above Privacy Notice.

Manage your Cookies. You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit "do-not-track" signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.

Effective Date of this Notice: Version 1.3 - December 1, 2021